RETURNS & REFUNDS

Due to the handmade nature of our products, each item is unique and may have slight variations. If you are unable to accept these natural imperfections, we kindly advise against purchasing!

At Wool & Whimsy, we take pride in the quality and craftsmanship of our handmade Nepalese wool felting bags and accessories. Your satisfaction is our top priority.

RETURNS
We DO NOT accept returns unless the product is torn or damaged upon arrival. If you receive a torn or defective item, please contact us within 14 days of delivery to initiate a return.

REFUNDS
If your return is approved, we will process your refund within 7-10 business days of receiving the returned item. The refund will be issued to your original method of payment. Shipping costs are non-refundable.

HOW TO INITIATE A RETURN
Contact our customer service team at woolwhismyofficial@gmail.com within 14 days of delivery with your order number and details of the issue.

Please note that items must be returned in their original condition, unused, and with all original tags and packaging.

EXCEPTIONS
We DO NOT accept returns or offer refunds for items that are not torn or defective. Due to the handmade nature of our products, each item is unique and may have slight variations.

Thank you for your understanding and for supporting our handmade products. If you have any questions or concerns, please contact our customer service team at woolwhismyofficial@gmail.com.